Refund Policy

Last updated 4 August 2026

If TailTrials isn't right for you, email us within 14 days of buying and we'll refund you. No form to fill in, and no explanation required.

The policy

You can request a full refund of the Trial Pass within 14 days of your purchase date. We do not ask you to justify the request.

How to request one

Email hello@tailtrials.com from the address on your account, with the words "refund request" in the subject line. Including your order or receipt number helps us find the payment faster, but it is not essential.

What happens next

• We reply to confirm we have received your request, normally within two business days
• The refund is issued through Creem, our Merchant of Record
• Funds return to the original payment method, typically within 5 to 10 business days depending on your bank
• Your account remains usable, but paid features are locked once the refund is processed

Your data after a refund

Your trial records are not deleted automatically when you are refunded, so nothing is lost if you decide to buy again later. If you would prefer your data removed, say so in your email and we will delete it.

It is worth exporting a PDF of any trial you want to keep before requesting a refund, since PDF export is a paid feature.

After 14 days

We are not able to offer refunds after the 14-day window has closed. If something has gone wrong — the service is not working, or you were charged in error — contact us anyway. We would rather sort out a genuine problem than hide behind a date.

Duplicate or incorrect charges

If you believe you have been charged twice, or charged in error, email us and we will investigate and correct it regardless of how long ago it happened.

Statutory rights

This policy sits alongside any consumer rights you have under the law of the country you live in. It does not replace or reduce them.